Returns & Refunds Policy

Renex Limited supplies goods on a wholesale, trade-only basis to business customers. The terms below set out when and how we accept returns and issue refunds.

Reporting a problem

You must check your delivery on arrival. Any damage, shortage, or incorrect items must be reported to us within 2 days (48 hours) of delivery. Claims made after this window cannot be accepted.

To report a problem, contact us with your order number and clear photos of the affected goods (and the outer packaging where relevant):

What we accept returns / refunds for

  • Damaged goods — products that arrived damaged, reported within 2 days with photographic evidence.
  • Incorrect items — products supplied that differ from those ordered.
  • Shortages — items invoiced but missing from the delivery.

What we do not accept

  • Change of mind or over-ordering. As a trade supplier we cannot accept returns of correctly supplied goods that you no longer want.
  • Short-dated stock. Best-before and expiry dates are shown at the point of ordering and, where applicable, on your invoice. It is your responsibility to check dates and rotate stock. Short shelf life on correctly supplied goods is not grounds for a return.
  • Goods sold as clearance or short-dated lines, which are supplied on a sold-as-seen basis.

How we resolve accepted claims

Once a claim is verified, we will, at our discretion, offer a replacement, a credit against a future order, or a refund. Please do not return any goods to us without our authorisation first — where a physical return is required, we will arrange it with you.

Refunds

Approved refunds are issued by bank transfer to the account from which payment was received, normally within 5 working days of the claim being agreed. Refunds cover the price of the affected goods and, where we are at fault, any related delivery charge.

Contact

Renex Limited · United Kingdom
info@renexwholesale.co.uk · +44 7745 213990

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