Privacy Policy
This policy explains how Renex Limited collects and uses personal information when you apply for a trade account, place an order, or use our website. We are the data controller for this information.
Renex Limited · United Kingdom · Company No. 14023549 · info@renexwholesale.co.uk · +44 7745 213990.
Information we collect
- Trade account details — company/registered name, trading name, contact name, email, phone number, and business address.
- Order and payment information — the goods you order, delivery details, and bank-transfer payment references (we do not store card numbers).
- Communications — messages you send us by email, phone, or WhatsApp.
- Marketing preferences — whether you have opted in to WhatsApp or email updates about new products and offers.
- Website usage — basic technical data and cookies needed to run the site (see Cookies below).
How and why we use it
- To set up and manage your trade account, including approving applications.
- To process orders, take payment, arrange delivery, and issue invoices.
- To provide customer service and handle returns or queries.
- To send you product updates and offers, where you have opted in.
- To meet our legal and accounting obligations.
Our legal bases
We rely on: performance of a contract (managing your account and orders); legitimate interests (running and improving our business, and B2B communications); consent (marketing updates you opt in to, which you can withdraw at any time); and legal obligation (tax and accounting records).
Who we share it with
We share information only where needed to run our business: our website host, delivery partners, our bank and accountants, and messaging providers (for example WhatsApp/Meta if you contact us there or opt in to WhatsApp updates). We may disclose information where required by law. We do not sell your personal information.
Cookies
Our website uses cookies that are necessary for it to function (for example, keeping you logged in and remembering your basket). If we use analytics or marketing cookies, these are only set with your consent via our cookie banner.
How long we keep it
We keep account and order information for as long as you have an account with us and afterwards as needed to meet legal and accounting requirements — generally at least six years for financial records.
International transfers
Some providers (such as WhatsApp/Meta) may process data outside the UK. Where they do, appropriate safeguards such as approved data transfer mechanisms are in place.
Your rights
Under UK data protection law you have the right to access, correct, or delete your personal information; to restrict or object to its use; to data portability; and to withdraw consent to marketing at any time. To exercise any of these, contact info@renexwholesale.co.uk.
Last updated: September 2026.